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Frequently Asked Questions

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Help Center

Welcome to the Soxiness Help Center! Below are answers to some of the most frequently asked questions. If you need further assistance, feel free to contact us.

  • How can I place an order?

Placing an order is simple! Browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your shipping and payment details to complete the order.

  • What payment methods do you accept?

We accept various payment methods, including credit/debit cards, UPI, net banking, and Cash on Delivery (COD). Please note that shipping charges may apply to COD orders.

  • How can I track my order?

Once your order is dispatched, you will be able to track the order with tracking ID.

  • What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our team immediately. We will assist in resolving the issue and provide a replacement or refund as necessary.

  • How do I cancel my order?

To cancel your order, please contact our customer support as soon as possible. If the order has already been dispatched, cancellation may not be possible.

We are here to help you with any questions or concerns you may have. 

  • How do I contact customer support?

For any inquiries or assistance, you can reach our customer support team via:

Email: support@soxiness.com
Whatsapp: 7400000774
Hours: Monday to Friday, 9:00 AM - 6:00 PM

Shipping Information

  • What are your shipping timings?
    We generally dispatch items within 1 working day after receiving the order.

  • How much does shipping cost?
    Shipping charges are calculated on Checkout page.

  • How do I track my order?
    Once your order is dispatched, you will receive a tracking ID. You can use this ID to track your order's status.

  • What if my package is delayed?
    If your package is delayed, please check the tracking information provided. For further assistance, contact our customer service team at sales@sexiness.com.

  • What should I do if my package is lost or damaged?
    If your package is lost or damaged during shipping, contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

  • Can I change my shipping address after placing an order?
    If you need to change your shipping address, please contact us as soon as possible. Note that once the order has been shipped, we may not be able to update the address.

Return Policy

Return Policy

We accept returns within 2 days of delivery. To initiate a return, please ensure that the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase. Contact our customer service team to begin the return process.

Please note that items returned after 2 days of delivery will not be eligible for a refund or exchange. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

Contact Us

Welcome to the Soxiness Help Center! Below are answers to some of the most frequently asked questions. If you need further assistance, feel free to contact us.

  • How can I place an order?

Placing an order is simple! Browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your shipping and payment details to complete the order.

  • What payment methods do you accept?

We accept various payment methods, including credit/debit cards, UPI, net banking, and Cash on Delivery (COD). Please note that shipping charges may apply to COD orders.

  • How can I track my order?

Once your order is dispatched, you will be able to track the order with tracking ID.

  • What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our team immediately. We will assist in resolving the issue and provide a replacement or refund as necessary.

  • How do I cancel my order?

To cancel your order, please contact our customer support as soon as possible. If the order has already been dispatched, cancellation may not be possible.

We are here to help you with any questions or concerns you may have. 

  • How do I contact customer support?

For any inquiries or assistance, you can reach our customer support team via:

Email: support@soxiness.com
Whatsapp: 7400000774
Hours: Monday to Friday, 9:00 AM - 6:00 PM

  • What are your shipping timings?
    We generally dispatch items within 1 working day after receiving the order.

  • How much does shipping cost?
    Shipping charges are calculated on Checkout page.

  • How do I track my order?
    Once your order is dispatched, you will receive a tracking ID. You can use this ID to track your order's status.

  • What if my package is delayed?
    If your package is delayed, please check the tracking information provided. For further assistance, contact our customer service team at sales@sexiness.com.

  • What should I do if my package is lost or damaged?
    If your package is lost or damaged during shipping, contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

  • Can I change my shipping address after placing an order?
    If you need to change your shipping address, please contact us as soon as possible. Note that once the order has been shipped, we may not be able to update the address.

Return Policy

We accept returns within 2 days of delivery. To initiate a return, please ensure that the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase. Contact our customer service team to begin the return process.

Please note that items returned after 2 days of delivery will not be eligible for a refund or exchange. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.